Support
Ever After documentation
What's covered
Every Ever After purchase includes six months of support from the date of purchase. Support covers:
- Help with theme installation and activation
- Guidance on using the theme's built-in features and settings
- Troubleshooting theme-related issues
- Clarifying theme behavior and capabilities
Support does not cover:
- General WordPress training or hosting setup
- Customizations beyond the theme's built-in options
- Third-party plugin issues unrelated to the theme
- Content creation, copywriting, or image editing
Info
If you need work that goes beyond theme support — like custom development or design changes — BlueSpark offers those as separate services. Visit the contact page to start a conversation.
How to reach support
Use the form below to submit a support request directly from this page. Include as much detail as possible so BlueSpark can diagnose the issue quickly. BlueSpark aims to respond within two business days.
What to include in a request
To help resolve your issue faster, include:
- The email address used for your Ever After purchase
- A clear description of the problem or question
- Steps to reproduce the issue, if applicable
- Screenshots or error messages that show the problem
- Your WordPress version and any relevant plugin versions
For reference, the current theme version is noted in Appearance → Themes → Ever After → Details in your WordPress dashboard.
Tip
Review the refund policy if your question is about refunds or purchase issues.